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Servicing Manager

Company

Builders Trust Capital, LLC is a premier regional commercial lender to developers and builders in the Mid-Atlantic states and Florida. We pride ourselves on a consultative approach to fulfilling our customer’s needs. This customer focus creates a positive, entrepreneurial atmosphere where people are empowered to learn, grow, and contribute as individuals in a respectful and non-judgmental culture. The company is experiencing rapid growth and looking to add an exceptional professional to the team.

Position Summary

We are looking for a Servicing Manager who thrives in a fast-paced, entrepreneurial growth environment.  The Servicing Manager will manage staff, systems, and workflow for all performing and non-performing loans from onboarding through payoff in compliance with all applicable laws and regulations.  Servicing functions include but are not limited to onboarding, customer service, collections, workouts, REO, payoffs, insurance, taxes, QC, and vendor management.

Responsibilities

  • Process new loans in the systems for set up, onboarding and loan servicing
  • Prepare loan assignments for loan sales/transfers, as required
  • Track insurance, taxes, and other escrows for portfolio loans
  • Track insurance lapses and issue forced placed insurance, as required
  • Handle borrower correspondence including bills, notifications, statements, etc.
  • Track loan maturities and follow up with borrowers on extensions and payoffs
  • Review loan payoffs and provide approval and/or updates prior to accounting wires
  • Manage customer service and collections activities
  • Determine loan defaults and prepare notices to be signed and sent
  • Prepare mortgage modifications and discharges for execution
  • Track critical dates and review DIL / short sale / foreclosure docs from attorneys
  • Track and complete audits of REO expenses from holding period through sale
  • Approve invoices for payments related to REO related expenses
  • Calculate and present REO loss mitigation costs to company principals
  • Administer all servicing systems (e.g., TMO) including managing vendors, developing new functionality, troubleshooting errors, user support, creating reports, etc.
  • Provide QC for closing packages, closing instructions, and other documents
  • Attend zoning meetings and other events, as required
  • Proactively provide portfolio oversight through the identification of customer credit deterioration and/or payment non-performance
  • Ensure compliance with all applicable servicing related laws and regulations
  • Manage and train servicing employees and other employees, as required
  • Maintain and update the Servicing Policy and Procedure Manual
  • Ad hoc projects, as assigned

Qualifications

  • Process new loans in the systems for set up, onboarding and loan servicing
  • Prepare loan assignments for loan sales/transfers, as required
  • Track insurance, taxes, and other escrows for portfolio loans
  • Track insurance lapses and issue forced placed insurance, as required
  • Handle borrower correspondence including bills, notifications, statements, etc.
  • Track loan maturities and follow up with borrowers on extensions and payoffs
  • Review loan payoffs and provide approval and/or updates prior to accounting wires
  • Manage customer service and collections activities
  • Determine loan defaults and prepare notices to be signed and sent
  • Prepare mortgage modifications and discharges for execution
  • Track critical dates and review DIL / short sale / foreclosure docs from attorneys
  • Track and complete audits of REO expenses from holding period through sale
  • Approve invoices for payments related to REO related expenses
  • Calculate and present REO loss mitigation costs to company principals
  • Administer all servicing systems (e.g., TMO) including managing vendors, developing new functionality, troubleshooting errors, user support, creating reports, etc.
  • Provide QC for closing packages, closing instructions, and other documents
  • Attend zoning meetings and other events, as required
  • Proactively provide portfolio oversight through the identification of customer credit deterioration and/or payment non-performance
  • Ensure compliance with all applicable servicing related laws and regulations
  • Manage and train servicing employees and other employees, as required
  • Maintain and update the Servicing Policy and Procedure Manual
  • Ad hoc projects, as assigned

Education & Experience

  • Bachelor’s degree in Accounting, Finance, Economics, Real Estate, or related field
  • 3+ years of mortgage servicing experience required

Apply

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Builders Trust Capital, LLC provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law.

Builders Trust Capital Client Success Stories

Partner with an efficient, personable team who has delivered $160,000,000 in real estate loans

Builders Trust Capital Success Story Photo: 1185 Route 9 South, Cape May Courthouse, NJ
  • Purchased $185,000
  • Rehab $150,000
  • ARV $475,000
  • Fix & Flip Philadelphia, PA
Builders Trust Capital Success Story Photo: 10 Anderson, Morristown NJ
  • Purchased $1,675,000
  • Rehab $450,000
  • ARV $3,955,000
  • Fix & Flip Cape May, NJ
Builders Trust Capital Success Story Photo: 10 Anderson, Morristown NJ
  • Purchased $550,000
  • Rehab $208,286
  • ARV $1,005,000
  • Fix & Flip Haddonfield, NJ

How to Finance Your Real Estate Investment

Our process is simple! We handle the entire loan process in-house. Loans are closed in as little as 10 business days.

Get Started

Fill in the form or call us at 856-422-3232 so we can contact you and begin working on your loan. We're local and happy to meet with you to learn your funding needs.

Pre-qualify

Complete your application and provide supporting documentation.

Proof of Funds

Increase your buying power with a proof of funds (POF) letter.

Loan Processing

Your appraisal and title work are ordered. Your application documents are reviewed. Our in-house processing team will contact you with any questions or additional documentation required.

Get Funded Now

After underwriting is complete, we make sure your closing docs are ready at the table and funds are disbursed timely so you can start your work without delay.

Testimonials

Photo of Alexandra Petruchenya

I appreciate your team's support during the entire rehab process for my property. This is my first deal, there were a lot of unknowns that came with that. The construction process intimidated me and held me back from doing real estate for several years. Kurt has been phenomenal, he was a wealth of knowledge. I appreciate how he gets in touch to talk through in-scope item completion and aligning on ways to ensure my construction draws are adequate. I'm thankful to have someone who has my business's best interests at heart.

Alexandra Petruchenya recommends Builders Trust Capital Oct. 2021
Photo of Sharina Jackson

I recently completed a cash-out refinance transaction with Builders Trust Capital. I would like to say thank you to Anthony for your partnership during this process, your excellent customer service and professionalism made the process easy for me.

Sharina Jackson recommends Builders Trust Capital Oct. 2021
Photo of Raphael Akinsete

If you are a newbie investor, I highly recommend Builders Trust Capital because your first few deals will impact your outlook on real estate investment. If you are a seasoned investor, I also recommend the company as they now offer products for both quick flips and long holds. This way you are covered in both your entry and exit strategy. As a longtime client of Builders Trust Capital I can testify that they are the real deal and there are genuinely good people behind this business.

Raphael Akinsete recommends Builders Trust Capital Oct. 2020
Photo of Kristian Latham

Just finished up my first project with the Builders Trust Capital team and wanted to share my appreciation for the good business. Success is often driven by effective relationships, and Builders Trust Capital’s partnership assisted me in strengthening my team all around. The process from beginning to end was smooth and efficient. They are a great partner to have to create opportunities for rookie and veteran investors.

Kristian Latham recommends Builders Trust Capital Aug. 2020
Photo of Timothy Rosenblum

Builders Trust Capital lives up to its name. They have truly been a partner to me with my projects. The process from underwriting to construction inspections has never wavered from their initial promise and Ive always been met with professionalism and efficiency. Rare in this space.

Timothy Rosenblum recommends Builders Trust Capital Apr. 2021
Photo of Mike Bonadies

Builders Trust Capital is an incredibly responsive and flexible lender for RE investors. They have been able to work with my unique situations and helped us close on properties no one else could. They know their local area well and can offer guidance. I highly suggest them.

Mike Bonadies recommends Builders Trust Capital Apr. 2021

Ready to discuss your funding needs?

Just contact us by phone 856-422-3232. If you prefer, send us a message and we’ll contact you shortly. Let's get started working together.

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