Position Summary
Turnersville, NJ
Full Time
We are looking for a Mortgage Processor who thrives in a fast-paced, entrepreneurial growth environment. This person will manage a pipeline of loan files, ensuring a smooth and timely loan transaction experience for our borrowers through the collection and analysis of documents and data. As a customer facing person, this individual is also responsible for providing our borrowers with exceptional customer service and transparency into the process.
Responsibilities
- Review loan file submissions, organize files, and input loan information into the company’s loan origination system
- Order and verify third party services (e.g., credit, flood, appraisals, environmental reports, zoning reports)
- Collect and verify documentation related to borrower, asset, entity, and construction
- Ensure loan files are in compliance with program guidelines, investor requirements, and federal and state laws/regulations (e.g., disclosures, notifications)
- Inform loan officer, agent, and borrower about discrepancies in title, appraisals, credit, employment, income, and other file related items
- Obtain documentation to clear conditions prior to funding as required by underwriting
- Submit completed file to underwriting department for approval
- Proactively monitor pipeline to set realistic closing dates, ensure timely funding of loans, and meet expected service levels
- Communicate with external parties to the loan including but not limited to borrower, realtor, title, closing agent, and appraisal management company
- Evaluate processes and procedures for efficiency opportunities and implement process improvements
- Maintain thorough knowledge of the loan origination system and proactively identify and implement work flow improvements within the system
- Organize and maintain daily pipeline huddles with sales, construction, and other stakeholders, as needed
- Prepare reports giving executives visibility into the loan pipeline, daily production activity, cycle times, and loan quality
- Manage and train junior processors and other employees, as required
- Maintain and update the Processing Policy and Procedure Manual
- Ad hoc projects, as assigned
Qualifications
- Deep knowledge of mortgage processing concepts, practices and procedures
- Knowledge of federal and state regulatory guidelines
- Pipeline management experience required
- Knowledge of Encompass preferred
- Strong working knowledge of MS office and Sharepoint
- Knowledge of underwriting and/or loan structuring a plus
- Process improvement experience (e.g., six sigma) a plus
- Strong attention to detail
- Well-developed communication and interpersonal skills with an emphasis on customer service, conflict management, teamwork and coaching
- Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently within established timeframes
- Naturally inquisitive with strong analytical and problem-solving skills
- Demonstrated ability to maintain confidentiality and use discretion in daily activities
- Ability to work in a fast paced environment under pressure with tight deadlines and constant interruptions; Ability to flexibly adjust priorities in a changing environment
- Self-motivated team player with a strong work ethic and high level of personal accountability
- Positive personality with a high level of integrity
Education & Experience
- Bachelor’s degree from an accredited college/university
- 2+ years of commercial and/or residential loan processing experience
